Quote:
Originally Posted by Peter_
Virgin Media are now training Broadband Technical Support agents in Manilla which in case you are unsure is in the Philippines, so Virgin Media are keeping to their promise of not getting rid of offshore any time soon all they are doing is moving them even further from the UK.
So what are your thoughts on this little nugget.
I know this to be true as one of my more gullible ex colleagues who decided to go down to Swansea to work leaving his family in Liverpool has just returned from a training trip to Manilla and posted it on Facebook.
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And they are also recruiting heavily in Swansea still as they plan to completely fill the centre, so it's got nothing to do with any 'promise of not getting rid of offshore any time soon'
They will be training TSC in Manilla to cover those hours where UK agents don't want to work.
Quote:
Originally Posted by Peter_
The guy who was sent to Manilla was sent via Business Class with all the extras so his trip probably cost more than a years wages for a Filipino agent, and they probably sent more than one agent.
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And? It's a very long trip, as he'll have been expect to work the whole as soon as he gets there, it would have been done to make sure he was as rested as possible.
I went out to India for two weeks as part of work last year and after flying for 9 hours got there at 5am in the morning local time and was in the call centre at 10am local time.