Quote:
Originally Posted by RB2004
It's not a fake American accent.
After the war America had a massive dominance in the Philippines.. All their lessons are taught in English, not their native language... So they are taught in school English with an American accent.
So it's all they know. They don't deliberately put on the accent to try and fake it.
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I take it that you have not really read this thread.
Quote:
Originally Posted by RB2004
Also their wages are about £270 per month.. Which is 18,000 pesos and that is a higher end wage, some only earn 12000 pesos which is only £180!
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Which makes them very highly paid do not try and compare with the UK economy as to be paid at a UK rate would make them seem like millionaires compared to everyone else, get real with your comparisons.
Quote:
Originally Posted by RB2004
Also are you aware if you make one formal complaint about the agent they have no workers rights and they get the sack instantly... So who's going to feed their family then? Are you willing to send money to make up for their lost money?
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No formal complaint ever gets back to offshore and I should know as I worked for the company for over 4 years and it does not happen, so before posting incorrect information find out first.
---------- Post added at 06:46 ---------- Previous post was at 06:38 ----------
Quote:
Originally Posted by nfs6600
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Get real as us speaking their language has nothing whatsoever to do with this or any other thread talking about offshore agents, we should not have to put up with an agent whose main language is not the same as the country they are supporting as only a native speaker will ever truly understand another native speaker.
All UK facing call centres only provide first line support in English so any argument over us not being able to speak the offshore agents language falls flat on its face.
Why do you think many companies such as Santander have brought back their call centres to the UK it is because the customers demanded it.
If I have an issue then I want to be able to speak to a person who understands me first time without the need to repeat myself on multiple occasions just to explain something that a UK agent would understand instantly, this shortens the call and prevents the customer from becoming angry and possibly wanting to move provider.