Quote:
Originally Posted by carlwaring
These things happen. They're called "problems" and everyone has them from time to time.
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Yes Carl, I know that companies often experience problems. But this is why they shouldn't make promises prematurely. And this is why it is obvious that they were just responding to BT's Infinity. If they had said 'you will get a speed increase, maybe this year, maybe next, but we haven't got a clue really'. Then how many people who are considerin changing ISP do you think would have actually gone? I know I would.
---------- Post added at 21:26 ---------- Previous post was at 21:23 ----------
Quote:
Originally Posted by Kymmy
There's no sign of the promised increase as it's only just being piloted close to the end of the doubling.. Which is exactly what was detailed right from day #1 so I don't see what you're moaning about. Also some old bundles/offers will mess up the pricing, not really an issue as you called and it was sorted. As for the other problems that's nothing to do with the timelime/pricing so I don;t understand why you've mentioned it in this thread??
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As I said, they have given me various dates for my speed increase, the first one being May to June this year.
If I hadn't called them, then I would probably still be on the higher price.
The reason I mentioned the BB problems, is because they promised that they would be resolved by the 29th August whn my speed increase came in.