[Saint man]

I don't post often but once I found that my speed wasn't doubling for another 6 months this is what i posted on the Virgin forum:


Why is it that there isn't a set rate for Broadband especially when people are out of contract.

I was previously paying £27.50 for Broadband only, and around January time I was informed that my package would be upgraded free of charge by July (hopefully), and I would be getting 60mb. Only a few days later I was told my package was going up by £2.50, package what package I only have, and only want broadband. I thought nothing of it as I would soon be getting double the speed.
Now when checking on the on line checker I am informed it will not happen until Dec possibly Feb next year, however I see that the current price for broadband only 30mb is £22.50 and for 60mb £27.50, how can this be right when I am being charged £30?
Surely I should be getting 30mb for less than what I am currently being charged? How can I have a price hike for something that others are getting both cheaper and better speeds?


Basically told to phone Virgin and moan. And they can't keep tabs on what people are paying once outside contract. My gripe is they made such a big thing about upgrade, didn't deliver, and now are re-advertising yet again. How can we be sure we will get this upgrade in the new allotted time? And surely they must know who is paying what, surely there must be some record on their data bases? And yes I know it wasn't a cast iron guarantee, but I took them at their word (Fool).