Quote:
Originally Posted by chunkymonkey
I have no need to make it up. Also, I wasn't shouting aand sceaming either, or wasnt angry so I didn't needed to be calm down.
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I was thinking metaphorically not literally. Sorry for any offense caused.
The agreement that a customer is right & the company is wrong is a well used tactic, to be onside with the customer. Helping to ( sorry can think of no other word) defuse the complaint/situation.
---------- Post added at 16:16 ---------- Previous post was at 16:15 ----------
Quote:
Originally Posted by andy_m
No, but you were left with the impression that the agent understood where you were coming from. You feel better than you would have done had you achieved the same result but it felt like a struggle to get there. If the agent was begrudging about it you would still have got your v+, but I doubt your impression of the agent or the service would have been quite the same. You have no reason to lie, but he does.
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Thankyou. well & clearly explained
