Cable Forum - View Single Post - Virgin introduces a Line Rental Saver option

SilverLady · 04-09-2012, 16:32

Thank goodness for the info you get on this site, rather than having to depend on Virgin customer service.

I phoned first thing this morning to avoid getting an overseas call centre and was pleased to connect to UK centre. However the boy I spoke to told me it was possible to make advance payments to my account any time I wanted to. When I explained that I wanted to change to the one year in advance line rental, he said there was on such thing.

I argued the point and was put on hold while he checked and then came back to say yes I could do this. I asked if this affected my £5 loyalty discount and was told it didn't, so hope this info is correct!!

I was also surprised to be asked to make the £120 payment immediately by card, I had thought it would be taken from my next DD, but was told this was how it was done.

04-09-2012, 16:32	#16
SilverLady Inactive Join Date: Jul 2006 Posts: 151	Re: Virgin introduces a Line Rental Saver option Thank goodness for the info you get on this site, rather than having to depend on Virgin customer service. I phoned first thing this morning to avoid getting an overseas call centre and was pleased to connect to UK centre. However the boy I spoke to told me it was possible to make advance payments to my account any time I wanted to. When I explained that I wanted to change to the one year in advance line rental, he said there was on such thing. I argued the point and was put on hold while he checked and then came back to say yes I could do this. I asked if this affected my £5 loyalty discount and was told it didn't, so hope this info is correct!! I was also surprised to be asked to make the £120 payment immediately by card, I had thought it would be taken from my next DD, but was told this was how it was done.