Quote:
Originally Posted by Russ
Here's another example.
I just rang Vodaphone about something and I got through to someone in India.
She started off asking for my mobile number which was fair enough then said "Please can you help me with your first name and last name?".
First of all, could I "help" her with it. "Help" her?! I felt like saying "Why, don't you know what it is? Can you not pronounce it?". UK callcentres would ask something like "Could you confirm it?".
Secondly, she wanted me to help(?) her with my "First name and last name". Why not just....my full name? Did she think that perhaps I had 5 middle names and would hold the call up and I recited them all?
Once we gone past all that fun, she then asked "I need to ask you some security questions, is that ok?".
Just for a laugh I said no, it was not ok.
Obviously their script does not have allowances for what to do if people say that. She started stuttering and saying I had to answer the questions etc to which I replied that if I had to answer them then why was she asking me if it was ok?
It's the annoying things like this that puts me off Asian callcentres because I've never encountered anything like it from agents based in the UK.
|
Vodafone UK call centres close at 8pm so you will get either India or sometimes even Egypt, they do have a small UK out of hours team but in the main it will be offshore.
You would probably be better off using the
Vodafone twitter team or
Eforum team as they are available much later and are UK based.