Quote:
Originally Posted by MarkC1984
Disgusting. Just because they will work for a bowl of rice 3 meals a day, doesn't mean that service will be better than having it based in UK. I struggle to understand Indian call centre staff, so Christ knows how bad it will be in Philippines. Virgin Media sucks for outsourcing these jobs.
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I have to wear hearing aids which makes my life so much harder when talking to overseas call centres, the sound quality is far reduced because they use voip lines
---------- Post added at 18:00 ---------- Previous post was at 17:58 ----------
Quote:
Originally Posted by Mick Fisher
I have absolutely nothing against outsourced support providing they can do the job.
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They are a waste of time for those of use with hearing issues if they use crappy voip lines to save even more money.
I had to talk to manilla the other day to arrange roaming for my phone for whilst i am in Tunisia, i gave up after 5 minutes because i could not make out what the woman was trying to tell me on the phone, all she was interested in was trying to up sell me a better contract.
The outcome is i will buy a local sim when i get over in Tunisia.
---------- Post added at 18:06 ---------- Previous post was at 18:00 ----------
Quote:
Originally Posted by Peter_
The guy who was sent to Manilla was sent via Business Class with all the extras so his trip probably cost more than a years wages for a Filipino agent, and they probably sent more than one agent.
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Was it via Virgin airlines ?