I have absolutely nothing against outsourced support
providing they can do the job.
It is possible, my time with BE proved that.
So what's up with VM's outsourced support for it to be the
worst I have experienced by far.
I can only assume that the personnel are the scrapings from the bottom of the local labour exchange and the training provided is not fit for purpose.
It seems VM are not content with saving a bucketfull of cash by dumping as many UK staff as they can but continue to maximise their savings by purposefully degrading the pitifully inadequate offshored support.
What a disgusting state of affairs, VM's customer facing support is on a par with their not fit for purpose Superhub.
It seems that VM have not yet realised they are no longer the "only game in town" when it comes to fast broadband, or maybe they have, realised they can't compete and are resigned to being on the slippery slope to oblivion.
