Quote:
Originally Posted by General Maximus
costs are irrelevant because you said they get the same training as every other agent and they go to an academy. If their training is that thorough they should know what they are talking about and be able to do the job VM want them to do
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If they appear scripted and only want to help the company rather than the customer somehow cost is a major player.
I tried the Iknow tool ( agent flow tool ) and found it was only for fools as it did not work, example if a ready light was flashing it asked if the customer was wireless and tried to get you to fix the wifi, sound familiar? it was junked for UK agents but appears to be used elsewhere.
