Quote:
Originally Posted by General Maximus
so why dont they use and why are all them useless. I dread the once-a-year phone call I have to make when my connection goes down because I know it is going to be a pointless conversation where I am told a load of bs
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It is down to cost and when they were in consultation over closing the Albert Dock Sheila Burgess stated that they can never see a time that they will not need offshore, funny that Santander brought all call centres back from India as have many other companies.
We all know the reason why that is happening and it is because customers hate them and a feeling of dread envelopes you when you hear that accent.