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General Maximus · 28-08-2012, 20:57

India or not, I hate waste of space call centres. It is one thing having a help desk to log calls and take down details and there is another thing having an alleged tech support department. They should be given access to basic network management tools so they can look at stuff like that so they can at least see the utilisation on the UBR when customers complain their connection is slow and if it is ok, then look at the power levels on the modem etc etc and all that other stuff. It would be awesome if they worked to a first time resolution philosophy.

28-08-2012, 20:57	#18
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Poor service from Virgin India or not, I hate waste of space call centres. It is one thing having a help desk to log calls and take down details and there is another thing having an alleged tech support department. They should be given access to basic network management tools so they can look at stuff like that so they can at least see the utilisation on the UBR when customers complain their connection is slow and if it is ok, then look at the power levels on the modem etc etc and all that other stuff. It would be awesome if they worked to a first time resolution philosophy.