Thread: Poor service from Virgin
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Old 28-08-2012, 20:25   #17
Ken W
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Location: Winnersh UK
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Re: Poor service from Virgin
[QUOTE=Peter_;35468236]It requires a minimum of at least five callers with booked engineers before it is deemed a fault by outage, now high utilisation faults are down to how competent the 1st line agent you are talking to is in the first place because they have to see the fault and the issue then has to be raised via 2nd line and the present incumbents in Swansea do not instil any confidence in me.

---------- Post added at 20:30 ---------- Previous post was at 20:30 ----------

[/QUOTE

This was last year when I phoned the problem in and I spoke to an India call center who said no problems with the network it must be a fault on my PC, this was in the afternoon, I checked out my pc which was all ok so I called soon after 8 am the next day and got a UK call center who did some checkes on the network and he said there was a network fault.

Later that day I got a call from Virgin Media who said they had trace the problem and it should be ok which it was.
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