Quote:
Originally Posted by Ken W
Service Status page will not show a problem until they have a certain number of users log ther problems.
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It requires a minimum of at least five callers with booked engineers before it is deemed a fault by outage
, now high utilisation faults are down to how competent the 1st line agent you are talking to is in the first place because they have to see the fault and the issue then has to be raised via 2nd line and the present incumbents in Swansea do not instil any confidence in me.
---------- Post added at 20:30 ---------- Previous post was at 20:30 ----------
Quote:
Originally Posted by General Maximus
wrong, the service status page will only show ticket references for logged faults. It had got nothing to do with the number of users which ring up. It is somebody at VM logging a fault their end.
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