Quote:
Originally Posted by jb66
To be honest I'm fed up with customers throwing a wobbly when I tell them at the superhubs wifi is on full power and I can't improve it despite what India says. It gives me bad comments from the customers affecting my bonus. I suppose that's why techs tell fibs saying the superhub2 is coming out etc just to keep there scores up so the customer actually thinks something is being done.
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They may get good NPS this time but its dead in the water next visit.