Thread: Poor service from Virgin
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Old 28-08-2012, 18:06   #14
RobboEdin
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Re: Poor service from Virgin
Quote:
Originally Posted by General Maximus View Post
I agree that it should only be on the service status page if it is an area fault but my point was that an area fault shouldnt be indentified and diagnosed by the number of people ringing up. It should only take one person to ring up for tech support to be able to diagnose the fault and work out whether it is only that customer which is affected or if it is a wider issue. I would have thought that if the utilisation on a port went from 80% down to 0 it would make someone pause for thought.
Completely agree. Sorry I misunderstood. As soon as an issue is identified as an area fault (even by diagnosis of a single user report), it should be put on Service Status as it will affect many users and, assuming those users look there, they can avoid calling in.
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