Quote:
Originally Posted by Ken W
Service Status page will not show a problem until they have a certain number of users log ther problems.
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Quote:
Originally Posted by Ken W
A Virgin Media support agent told it was the number of users who ring up.
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Quote:
Originally Posted by RobboEdin
A fault ticket is raised for each issue but it will ONLY reach the Service Status page when it affects enough people to make it an area issue
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I agree that it should only be on the service status page if it is an area fault but my point was that an area fault shouldnt be indentified and diagnosed by the number of people ringing up. It should only take one person to ring up for tech support to be able to diagnose the fault and work out whether it is only that customer which is affected or if it is a wider issue. I would have thought that if the utilisation on a port went from 80% down to 0 it would make someone pause for thought.