Thread: Poor service from Virgin
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Old 28-08-2012, 17:45   #12
RobboEdin
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Re: Poor service from Virgin
Quote:
Originally Posted by General Maximus View Post
That makes good business sense: we wont raise a ticket for a fault even if we know there is one until a hundred customers ring us up. Sounds like a good way to waste unneccessary time and resources but being VM i am not surprised.
That is NOT what is being said.

A fault ticket is raised for each issue but it will ONLY reach the Service Status page when it affects enough people to make it an area issue.

The Service Status page is for customers to look at to see if their issue is being suffered more widely so that they can decide to wait and get it fixed with the rest of the area or need to call in individually themselves

What use would the Service Status page be if hundreds of people all phoned in for the same problem and every one of their tickets was shown on the Service Status page?
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