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Arthurgray50@blu · 27-08-2012, 20:03

Sorry to get involved, but welcome to the club. I don't know how long you have been with VM, but l speak my mind.

Someone at head office needs to get off there backside and sort this problem out, but they won't, l have lost count of the comments that l have been saying these things about VM, but there CEO and other pen pushers at VM don't give a damn, as long as customers are paying there monthly payments they don't worry.

I saw from there web page today that TWO services have been down since Friday, today is Monday and only ONE service has been fixed.

Compensation you will probably get is £5.00 off your next bill, or what they keep telling me, they will only fix a system fault, if more than first person makes a complaint.

As reported on this forum, VM have sent FIVE engineers to fix a fault - the same one and each engineer has a different excuse.

27-08-2012, 20:03	#3
Arthurgray50@blu Inactive Join Date: Sep 2005 Posts: 6,798	Re: Poor service from Virgin Sorry to get involved, but welcome to the club. I don't know how long you have been with VM, but l speak my mind. Someone at head office needs to get off there backside and sort this problem out, but they won't, l have lost count of the comments that l have been saying these things about VM, but there CEO and other pen pushers at VM don't give a damn, as long as customers are paying there monthly payments they don't worry. I saw from there web page today that TWO services have been down since Friday, today is Monday and only ONE service has been fixed. Compensation you will probably get is £5.00 off your next bill, or what they keep telling me, they will only fix a system fault, if more than first person makes a complaint. As reported on this forum, VM have sent FIVE engineers to fix a fault - the same one and each engineer has a different excuse.