Quote:
Originally Posted by tizmeinnit
when I say they had a look I mean they gained remote access
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Did she call
http://www.virgindigitalhelp.co.uk/default.aspx
or did she call Virgin Media technical support on 0800 on 151 from a Virginmedia phone line or 0845 454 1111 as these guys should not be advising you to call anyone for 3rd party support except
https://my.virginmedia.com/my-apps/digital-home-support
They are 2 very different companies and neither should be directing you to the company you have posted a link to and if they have she should ring up and complain.