Quote:
Originally Posted by kwikbreaks
You really are being decidedly obtuse on this one. Nobody has said replace all the working modems either - only those that fail which would happen anyway.
As you haven't replied to any of my earlier responses on this I suspect you must have reciprocated my ignore of you which I removed a while back when some quotes of your comments suggested your posts may be worth reading again. Obviously I was wrong in that...
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I am not sure that you have actually understood my stance on this issue, it is usually the engineers who do not replace the PSU when fitting a Superhub for which they should get royally roasted for not following process.
All Superhubs sitting on Kuene and Nagels shelves come complete in one box with both the device and PSU included.
Now with regards the millions of standard modems still under customers desks what point would the be in stocking PSU's for those devices as it has never been done before so every single standard modem would have to be replaced by a Superhub which will cost say £10, 000,000 and each one would have a PSU included.
Now why would a company stock Superhubs with PSU's and then have a separate stock of PSU's in case they need to replace some, it makes economic sense to just stock a single item and send it out when required to cut costs down.
Now apart from the above the should admit to the failings of both of the present turkeys on their books namely the VMNG300 and the Superhub and with their tail firmly between their legs should look to someone like Motorola to supply all new Docsis 3 modems.
Next rather than making an assumption re read or ask a question as it makes sense.
---------- Post added at 21:37 ---------- Previous post was at 21:35 ----------
Quote:
Originally Posted by kwikbreaks
The forum sorts out the engineer leaving the old PSU by..
having a Superhub+PSU sent out.
I imagine the phone support do the same once they've had the user reboot it 10 times, clear browser cache 13 times, and reinstall windows twice and by chance you find somebody with more than two functional brain cells
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The has never been an option to send a PSU and it would not make financial sense to split them as in doing so you would incur more costs which someone would have to pay and that would be the customer.