Quote:
When you get a big Usain Bolt thing pointing to July 2012, you'd take VM's word to be reasonably true. In this case it doesn't take much of a brain, even yours, to deduce that when you get told it's May 2013 that VM's original communication was cynically misleading.
VM don't have to say "I promise" for their word to be taken seriously rather than dismissed as weasel words - which they clearly were in the OP's eyes.
BTW, in tyour last remark, are you suggesting that I'm not telling the truth? If you're not saying that what was the point of the remark?
Bottom line is that VM are not being honest when they play around with people's expectations.
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Quite right. I remember getting an email announcing a price rise but also implying that I would shortly be receiving a double-speed boost. Following the link it was supposed to happen around June/July - now it's showing January/Mar next year. Well of course the price rise was
immediate 
Not really good service IMO. I'm planning on moving house soon and when I do, it's unlikely that I'll choose Virgin for the ISP. They just aren't competitive with BTs Infinity service and they've given me no reason to want to retain their business.