[Mick Fisher]

Originally Posted by MetaWraith

RG6 area of Reading

Last week we get an snail mail letter saying there would be maintenance in the area on the day of Wed 22 August, and would probably be some service disruption because of it, but all was scheduled to be operational again by 5pm.

So I think fine, no problem, it should all be done by time I get home from work.

Before I head home I check service status using the link in the footer from here.
Broadband okay, TV some fault, estimated fix 6pm. (both had been showing faulty earlier in the day)

I get home, TV working fine, Broadband, not so good, Modem showing SYN solid, but RDY is flashing, no connection whatsoever.

I ring 151 and get told there is no outage, must be my equipment, the earliest they can send an engineer out is in 2 weeks time !!!!!!!!! Customer service STINKS.

I've done the remove my router from setup and reboot everything, but no joy.
Modem eventually enters hunt sequence, then settles down into SYNC solid, READY flashing. Telephone support personnel were shall we say, as much use a wet lettuce.

Its one of those silver badged Ambit's had it since day one, no troubles whatsoever before. It goes down they day do they maintenance in the area ??? Coinkydink, I think not.

Any ideas who I can talk to, to get an engineer visit sooner. I'd prefer not to end up with a superhub.

I agree that VM's BB support stinks and is as much use as a wet lettuce. So bypass it by taking the "thinking of leaving us" option and complain bitterly about the utterly useless outsourced support. Hopefully the agent will transfer you to a second line UK agent who may be more helpful.

Good luck.