Thread: TiVo If we go from M+ to XL do we lose our 6 month half price
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Old 22-08-2012, 11:32   #5
passingbat
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Re: If we go from M+ to XL do we lose our 6 month half price
Quote:
Originally Posted by Big-Gaz View Post
Hi,

On Saturday I phone up to change our TV package from M+ to XL, but was told, we would lose our 6 month half price discount and be charged full price.

We started the contract on the 14th August, 18 months, first 6 half price,

She then said she couldn't do it as we was having the TiVo fitted and could only have 1 work job open.

Anyway is that correct we would lost the 6 month half price discount if we got from M+ to XL?
I'd give Retentions a call (the thinking of leaving option). They can do things that the normal system won't allow. If you explain that changing to XL gives VM nore revenue from you over the next six months and makes you a happy customer, rather than one that can't wait to leave when the contract is up, they may be able to do something. Worth a shot anyway. I've only had to call them a couple of times over many years of service and each time, I've told them up front that I have no intention of leaving, but calmly explained my concerns and they have been very helpfull.
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