Quote:
Originally Posted by ferretuk
I know - That's precisely what I think is wrong and the point I've been trying to make!
By way of illustration (and now completely OT):
Reply, complete with irritating bonhomie...
Result - Points not answered and one lost sale to VM...
Anyway - The OP has their answer (Ring and ask because email will get you nowhere) and Peter has given us an insight into the inner workings of VM CS, warts and all...
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I am glad that you now see the email system for what it is which is why I posted the explanation above, some people may well remember the dedicated team that answered emails over 5 years ago who were made redundant to cut costs, I will always advocate calling in as you will only hit a brick wall in most cases when emailing for any help, even the community forum team offer a better service and that says a lot.