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Originally Posted by Peter_
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For the sake clarification no one is ever going to get a personal email.
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I know - That's precisely what I think is wrong and the point I've been trying to make!
By way of illustration (and now completely OT):
Quote:
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Originally Posted by Contact Us text to VM
I am considering taking your TV & Tivo service and wish to discuss this *in writing*. As I am seemingly unable to use email I've used this response form.
Your website makes it impossible to upgrade my package as there is no method to add both a TV package and a Telephone package in one go (more of this in a moment) - *Please feed this back to your web team*
I have no need for a VM telephone line but it would appear that I must have one to get best pricing - This is nonsense and will needlessly tie up a port on your exchange. *Please feed this back to your marketing team*
Back to my request: Please quote your best prices *in writing* for adding a 1TB Tivo with either TV M or TV L. If a phone line is need for the best price then please add it also.
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Reply, complete with irritating bonhomie...
Quote:
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Originally Posted by Reply from VM
Hi there,
It's great to hear you're thinking of signing up to Virgin Media! There's no better time to join us than now - we've got some fantastic deals we know you'll want to get your hands on.
All the info's up on our website at www.virginmedia.co.uk. You'll find all our offers, bundles, prices and some great exclusive online deals as well.
If you like, you can talk through all the options with one of our team by calling 0800 052 7588 - we'll be happy to help! |
Result - Points not answered and one lost sale to VM...
Anyway - The OP has their answer (Ring and ask because email will get you nowhere) and Peter has given us an insight into the inner workings of VM CS, warts and all...