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Re: Broken Promise
I know that l shouldn't get involved, but l will.
I think a major problem with VM is that they do make promises that they cannot keep, when l have contacted CS, the amount of promises that l have been given over certain items is unreal.
They claim that they 'only' send quality engineers' to repair faults, well that is a lie in the first place. With all the problems that l have had, The engineers should go back to training school on how to deal with problems on TiVo etc.
I was told by a MANAGER, that some engineers are not fully qualified but are sent out due to the amount of work they have.
And what really makes me laugh is that some engineers in the West London area, actually come from up north, and they don't have any engineers in London to do the work, Also that CS told me that we were due to get Atlantic by Xmas, LAST YEAR,.
And l was told that by a VM engineer that came from BIRMINGHAM. I think if VM told the truth, they would go bust overnight.
As l have said before VM could be a great company to be associated with, but they have to stop giving out promises that they cannot keep.
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