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Quote:
Originally Posted by ferretuk
Same advice - read what I've written again. At no point have I ever asked for a personal email address. I have, however, said that customers deserve personal emails...
For the sake of clarification:
Personal email address - The address by which one receives emails
Personal email - Email message containing information relevant to the recipient
While we're at it, KANA is the name of a commercial CRM system I believe, not an email 'type'...
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For the sake clarification no one is ever going to get a personal email reply unless they contact the CEO's office otherwise it goes through th KANA system and apart from being addressed to you and having your name in the header it remains impersonal so if you want personal ring up it works.