Quote:
Originally Posted by Sephiroth
I drew no distinction, Peter. The culture was to take ownership. Customers should be revered. That culture seems to be missing at VM.
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You can find examples in every company of the company failing in customer service.
For instance, I am a happy customer of BT. When the phone service is working, it's excellent.
However, every time I have dealt with BT to order something or get the phone fixed, I've had horrendous experiences. When I ordered Be, and BT cancelled the order, I even had to get Be to tell me what to ask them to get the order re-instated. Took five phonecalls to BT (some nearly 20 minutes long) to find that when they installed my socket (and everytime they fixed the socket), they had failed to log on the database that the line had sockets.