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Old 20-08-2012, 21:31   #9
Stuart
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Virgin Media SuperHub 'upgrade' hangs up on IP phone punters

Quote:
Originally Posted by General Maximus View Post
that is media speak for "yeah people have been moaning their asses off but we couldn't care less and we might get round to fixing it in the next firmware update and that will be whenever we feel like it".

If they were taking it seriously they would have fixed it by now.
So, how is "We are aware of issues with using VoIP and are looking into them." (which is what they said) any worse than "we are aware of the problem and are working to resolve the issue asap" (which is what you appear to think they should say)? Both are just vague statements that they are working on the problem.

Also, if they were taking it seriously, they wouldn't rush into a fix, then roll it out to millions (or at least hundreds of thousands) of users without spending time testing it.
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