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grimwau · 20-08-2012, 10:35

Slightly OT but I had reason to call VM about a problem with my Spotify premium account reverting to Free after renewing Premium at £9.99pcm. Whilst waiting to be transferred (10 min queue) the guy on the end of the phone asked if there was anything else he could help me with. I said that with Sky Sports going up, Spotify Premium now needing to be paid for (had 12 months free) the 100Mb upgrade now not expected until 2013 and with 3 Virgin Mobiles on account was there anything he could offer me for loyalty.

I have been through the good old Nynex, C&W, NTL route to VM (20+ years) and he looked at my account and said he was able to offer a "tickle" to loyal customers which consisted of the folowing:

Change my 500Mb Tivo for a 1Tb unit
Fit the old Tivo in place of the V+ HD box in another room
The cost would be £49.99 but I would get (approx, can't remember exact) £8.00+ a month reduction in my package cost for 12 months which more than offsets the £49.99 and after 12 months the package will still be £2.00+pcm less than I am paying now.

I obviously agreed as it appears to be a no lose situation, all for starting a new 12 month contract. There is also the added bonus of having my 50Mb BB upgraded to 100MB BB immediately (no extra charge) instead of waiting to 2013.

I have made an appointment for Thursday 23 for the "school run time slot i.e. 10.AM - 2.00PM but when checking for appointments on the status page og VM it says that no appointments have been made so I'll need to phone up to confirm this has been made.

I'd appreciate confirmation from anyone in the know that this is a genuine offer available as it does seem to good to be true. However, if it is, I appreciate the fact that VM are looking after their "loyal" customers as there seem to be lots of good deals only available to new signings.

20-08-2012, 10:35	#13
grimwau Inactive Join Date: Feb 2007 Location: Bournemouth Services: VIP100 - Panasonic TH-42PX600 Posts: 100	Re: VM TV Loyalty Discount Slightly OT but I had reason to call VM about a problem with my Spotify premium account reverting to Free after renewing Premium at £9.99pcm. Whilst waiting to be transferred (10 min queue) the guy on the end of the phone asked if there was anything else he could help me with. I said that with Sky Sports going up, Spotify Premium now needing to be paid for (had 12 months free) the 100Mb upgrade now not expected until 2013 and with 3 Virgin Mobiles on account was there anything he could offer me for loyalty. I have been through the good old Nynex, C&W, NTL route to VM (20+ years) and he looked at my account and said he was able to offer a "tickle" to loyal customers which consisted of the folowing: Change my 500Mb Tivo for a 1Tb unit Fit the old Tivo in place of the V+ HD box in another room The cost would be £49.99 but I would get (approx, can't remember exact) £8.00+ a month reduction in my package cost for 12 months which more than offsets the £49.99 and after 12 months the package will still be £2.00+pcm less than I am paying now. I obviously agreed as it appears to be a no lose situation, all for starting a new 12 month contract. There is also the added bonus of having my 50Mb BB upgraded to 100MB BB immediately (no extra charge) instead of waiting to 2013. I have made an appointment for Thursday 23 for the "school run time slot i.e. 10.AM - 2.00PM but when checking for appointments on the status page og VM it says that no appointments have been made so I'll need to phone up to confirm this has been made. I'd appreciate confirmation from anyone in the know that this is a genuine offer available as it does seem to good to be true. However, if it is, I appreciate the fact that VM are looking after their "loyal" customers as there seem to be lots of good deals only available to new signings.