Cable Forum - View Single Post

MalteseFalcon · 20-08-2012, 08:39

As title says really. I had to call Virgin the other day as they tried charging me for a phone call that is covered by my 0845 and 0870 numbers being free for the first 250 minutes. This was the first time I had called one and they tried charging me for it. So that got sorted, and then they asked me if I wanted to upgrade the BB from 30MB to 60MB. I said no, and said that I had only literally 3 months ago upraded my BB package.

Then I got told that I was classed as a heavy user of the BB service, and they could see that between August 1 and when I called the other day I had downloaded over 54GB of stuff, and would I mind telling them what I used my BB for. I said yes I do mind telling you what I do online. I then said that I thought that it was unlimited usage each month, and the woman said oh it is. Until you go over 50GB in a month. So I said that's not unlimited usage each month then, from what you say there is a 50GB cap on the 30MB BB package.

This went round in circles for half an hour before I got fed up and hung up the phone. So is there really a cap per month, or is she just trying to talk me into upgrading and earning a bit of commission for the sale of a BB upgrade?

20-08-2012, 08:39	#1
MalteseFalcon Inactive Join Date: Jan 2012 Location: Deepest pits of Hell Age: 42 Posts: 4,964	How unlimited is unlimited? As title says really. I had to call Virgin the other day as they tried charging me for a phone call that is covered by my 0845 and 0870 numbers being free for the first 250 minutes. This was the first time I had called one and they tried charging me for it. So that got sorted, and then they asked me if I wanted to upgrade the BB from 30MB to 60MB. I said no, and said that I had only literally 3 months ago upraded my BB package. Then I got told that I was classed as a heavy user of the BB service, and they could see that between August 1 and when I called the other day I had downloaded over 54GB of stuff, and would I mind telling them what I used my BB for. I said yes I do mind telling you what I do online. I then said that I thought that it was unlimited usage each month, and the woman said oh it is. Until you go over 50GB in a month. So I said that's not unlimited usage each month then, from what you say there is a 50GB cap on the 30MB BB package. This went round in circles for half an hour before I got fed up and hung up the phone. So is there really a cap per month, or is she just trying to talk me into upgrading and earning a bit of commission for the sale of a BB upgrade?