Cable Forum - View Single Post - 50M Upstream congestion

ccarmock · 19-08-2012, 17:23

Well some updates on my upstream congestion problem. Having had to escalate to a customer complaints manager for help here I have now been told that my problem is indeed upstream congestion, that designs are underway to increase capacity on the New Malden node. However due to space restrictions they have to carry out building work in order to accommodate more racks of equipment. Estimate date is mid November worse case.

I do remember someone saying that the New Malden node is actually in one of their office buildings so maybe it's just moving internal walls to expand an equipment room as opposed to extending the building itself!

The strange thing is - on the 50/5 business service, I have just done a speed test - getting around 12 MB/s down and 5.3 Mb/s up.

Doesn't sound like upstream congestion to me? However when talking to them about performance they always look at upstream never downstream. Any ideas why?

I still have just 4 downstreams. Given that business services only go up to 50 Mb/s down will there ever be more than 4 downstreams for the business service? Or do all users get more when they are available in the area?

19-08-2012, 17:23	#8
ccarmock Inactive Join Date: Jun 2008 Posts: 804	Re: Upstream congestion - business service Well some updates on my upstream congestion problem. Having had to escalate to a customer complaints manager for help here I have now been told that my problem is indeed upstream congestion, that designs are underway to increase capacity on the New Malden node. However due to space restrictions they have to carry out building work in order to accommodate more racks of equipment. Estimate date is mid November worse case. I do remember someone saying that the New Malden node is actually in one of their office buildings so maybe it's just moving internal walls to expand an equipment room as opposed to extending the building itself! The strange thing is - on the 50/5 business service, I have just done a speed test - getting around 12 MB/s down and 5.3 Mb/s up. Doesn't sound like upstream congestion to me? However when talking to them about performance they always look at upstream never downstream. Any ideas why? I still have just 4 downstreams. Given that business services only go up to 50 Mb/s down will there ever be more than 4 downstreams for the business service? Or do all users get more when they are available in the area?