Quote:
Originally Posted by Sephiroth
I drew no distinction, Peter. The culture was to take ownership. Customers should be revered. That culture seems to be missing at VM.
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As I said if they are doing emails they will reroute if they know how or return with a standard email advising of the correct route as per every companies process and most companies work on similar lines nowadays.
You very rarely get a personal email back as otherwise some fool will post it online causing that bit of personalisation to be stopped by the company otherwise the is the potential to be inundated with multiple email requests that you do not have time to deal with or even to forward onwards as that would take up to much time when they have other work to be done.
Also most companies no longer have dedicated email teams so you can send in a request and if more information is required you can end up with emails from multiple agents all trying to deal with your issue, no company can afford to employ agents purely to deal with email so they are multiskilled and work that way.