Quote:
Originally Posted by Stephen
^^^^what??
They are not in the wrong. He emailed sales, however it is customer service he should have contacted. So that's a perfectly acceptable response.
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Jeez man. Haven't you heard of "doing right by the customer"? VM's ethos is clearly lacking here.
In my working life I'm on autopilot in such matters. Even to the extent of taking ownership until the customer has established proper contact.
---------- Post added at 13:41 ---------- Previous post was at 13:40 ----------
Quote:
Originally Posted by Milambar
True, my reply was hostile and unwarranted, I am just a little jaded with VM atm.
My apologies.
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You had nothing to apologise for.