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Iandoom3 · 17-08-2012, 19:09

Absolutely.. I had a customer today with speed issues. Ranting and raving about how crap vm are and cant deliver the speeds, going back to sky adsl etc . as I walked through the door he was adamant that he was only getting 10mb from a 60 connection. I listened to what he had to say, plugged my laptop in side by side with his pc, mine 64meg constant, his still a solid 10. His mood changed somewhat when he realized this was all down to his pc. Dusted off one of his daughters laptops and that too sat at a constant 60 odd meg. The shame of all this is, is that how many people did he diss vm to on the lead up to my arrival? You can't win sometimes until it's too late and verbal word of mouth damage has been done. Still, he is a happy customer now, even though he has some work to do on his pc..

17-08-2012, 19:09	#10
Iandoom3 Inactive Join Date: Jul 2012 Posts: 8	Re: OFCOM Broadband survey update Absolutely.. I had a customer today with speed issues. Ranting and raving about how crap vm are and cant deliver the speeds, going back to sky adsl etc . as I walked through the door he was adamant that he was only getting 10mb from a 60 connection. I listened to what he had to say, plugged my laptop in side by side with his pc, mine 64meg constant, his still a solid 10. His mood changed somewhat when he realized this was all down to his pc. Dusted off one of his daughters laptops and that too sat at a constant 60 odd meg. The shame of all this is, is that how many people did he diss vm to on the lead up to my arrival? You can't win sometimes until it's too late and verbal word of mouth damage has been done. Still, he is a happy customer now, even though he has some work to do on his pc..