Quote:
Originally Posted by AndyCalling
Well, a more acceptable approach would have been to have included the address of the customer service dept. in their reply or even to have forwarded it there. A polite but dead end bog-off letter is better than simply ignoring the email, granted, though I wouldn't go so far as to call it 'perfectly acceptable'.
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Its called standardized responses a lot of companies use, imagine how many mail VM actually receive and if they had to write an email every time they had misdirected mail and not all customer needs an address for customer care.