[devilincarnate]

Originally Posted by Arthurgray50@blu

Hi Devilincarnate, I have sent an email to Niel Berkett, Niel Hartham and received £30.00 in discount as a sweeteners.

Been told that it will be fixed properly, been told that a senior engineer will call (that was a trainee that turned up) received a call from another manager and was told that the booster was installed as it would cost too much money to change the cable, It needs a new cable as we have an old cable from the Kelly days.

I was told by TWO engineers where l work in Ealing, and both have said the same The cable needs replacing as a start, as the cable we have now is not strong enough for the TiVo box.

They also said that it is no good increasing the power signal at the main box if the cable is not strong enough.

The CEO's office have been told many times, my wife doesn't want to cause problems, but l have said that WE are paying for this, and l accept that problems will arise, BUT not SIX times now, on the same problems.

Prime examplr, we recorded Mrs Browns Boys the other night as we had guest's went to look at the recording - and my god it was a terrible recording - all white squares, freeze of picture.

This is what we have to put up with, if l had a hammer l would smash the damn thing and go back to Sky.

I would contact the CEO again and say the problem has not been fixed and also state what you have ben told by the people that you have spoken too as well.