Modem was the problem, Superhub arrived today (only ordered sat) well done virgin
anyway all set up within 10 mins of receiving 5 mins on the automated line to activate the superhub and woohoo back up and running and all is good so far it's been up running for around 9 hours so far and all is good and i'm getting a full signal all around the house and in the garden, so i'm all happy
Well done VM guys