Cable Forum - View Single Post - Superhub Virgin Media Business 50MB Download 5MB Upload Static IP

ccarmock · 08-08-2012, 21:09

One of the issues with the new business services is that unlike the 10 Mb/s fixed IP service, where the public fixed IP address ends up on your router, if you want to use your own router with it (which I do - a Cisco 892W) the single fixed IP address option results in that address assigned to the Superhub and your own router gets a 192.168.x.x address.

The good news is if you take the routable subnet option - which I did with 5 IP addresses then you can assign one to the Superhub and assign another fixed public IP address to your own router. Great if you want to form a router to router VPN for instance.

In this mode NAT services on the Superhub are disabled.

As has been mentioned, the new 30/3 and 50/5 business services are not on sale at the moment due to firmware issues with the Superhub. I can't imagine it'll be long before they return to sale though, as the key issues with the Superhub firmware are now resolved.

I am aware of two remaining ones they are hoping for a fix for:-

1. The Superhub GUI sometimes freezes on login and you have to wait for it to timeout and try again to login

2. On rare occasions if the power is lost to the Superhub it will return to factory default settings, something that doesn't happen if you power it off with the button on the rear apparently.

Also note that as I understand things they will only supply business cable modem service now where a cable already exists. When I had mine installed they would still pull a cable in as part of the install. Seems a daft idea when they are happy to run the cable in for a residential service. A way round it is if you want to have that installed first and then order the business cable service. Hopefully they will revert to new installs.

I am very pleased with the business service.

I have had congestion issues in the past, but after escalating the fault within the UK team I have seen them resegment my node within a week as opposed to the months they take if a residential user complains.

All support is handled in the UK. If you have a fault you usually end up talking to the engineer who will there and then log into the CMTS and start diagnosing it for you.

08-08-2012, 21:09	#7
ccarmock Inactive Join Date: Jun 2008 Posts: 804	Re: Virgin Media Business 50MB Download 5MB Upload Static IP One of the issues with the new business services is that unlike the 10 Mb/s fixed IP service, where the public fixed IP address ends up on your router, if you want to use your own router with it (which I do - a Cisco 892W) the single fixed IP address option results in that address assigned to the Superhub and your own router gets a 192.168.x.x address. The good news is if you take the routable subnet option - which I did with 5 IP addresses then you can assign one to the Superhub and assign another fixed public IP address to your own router. Great if you want to form a router to router VPN for instance. In this mode NAT services on the Superhub are disabled. As has been mentioned, the new 30/3 and 50/5 business services are not on sale at the moment due to firmware issues with the Superhub. I can't imagine it'll be long before they return to sale though, as the key issues with the Superhub firmware are now resolved. I am aware of two remaining ones they are hoping for a fix for:- 1. The Superhub GUI sometimes freezes on login and you have to wait for it to timeout and try again to login 2. On rare occasions if the power is lost to the Superhub it will return to factory default settings, something that doesn't happen if you power it off with the button on the rear apparently. Also note that as I understand things they will only supply business cable modem service now where a cable already exists. When I had mine installed they would still pull a cable in as part of the install. Seems a daft idea when they are happy to run the cable in for a residential service. A way round it is if you want to have that installed first and then order the business cable service. Hopefully they will revert to new installs. I am very pleased with the business service. I have had congestion issues in the past, but after escalating the fault within the UK team I have seen them resegment my node within a week as opposed to the months they take if a residential user complains. All support is handled in the UK. If you have a fault you usually end up talking to the engineer who will there and then log into the CMTS and start diagnosing it for you.