Quote:
Originally Posted by Tim Deegan
Unfortunately it doesn't seem to work like that. It is very rare that the overseas call centre can help. And they told me that they are not allowed to put me through to the UK. The only thing they can do is escalate the call, and get me a call back. But this rarely happens, and I usually have to call back and start the whole cycle again.
---------- Post added at 17:34 ---------- Previous post was at 17:18 ----------
They can actually connect you to the UK, but they aren't allowed to. I've had managers at the overseas call centres who have done this previously.
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Actually it has never been possible for a technical support agent to transfer directly to a specific call centre as they can do is place you back in the queue, onky Customer Relations were only ever to do that and that was when the Albert Dock was open, so them stating they cannot is correct.