Thread: 125M Is there a direct number for VM tech support in the UK?
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Old 06-08-2012, 16:34   #6
Tim Deegan
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Re: Is there a direct number for VM tech support in the UK?
Quote:
Originally Posted by Stephen View Post
VM tech support is located in the UK and you should be able to get them when you call through for a fault if overseas can't help you.
Unfortunately it doesn't seem to work like that. It is very rare that the overseas call centre can help. And they told me that they are not allowed to put me through to the UK. The only thing they can do is escalate the call, and get me a call back. But this rarely happens, and I usually have to call back and start the whole cycle again.

---------- Post added at 17:34 ---------- Previous post was at 17:18 ----------

Quote:
Originally Posted by Peter_ View Post
All offshore will do is put you back in the queue with no guarantee of who will answer
They can actually connect you to the UK, but they aren't allowed to. I've had managers at the overseas call centres who have done this previously.
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