[Arthurgray50@blu]

My personnel view of VM and its staff is very poor, Since my complaint NOT one person from VM has called.

We were given a number to call, and no one has replied.

We received an email from Head Office, but all we got was a discount of ten measly quid, My personnel belief is that the staff don't give a damn about the customer, the engineers that we have had have been poor and all they have worried about is getting there bonus and how many jobs they have for the day.

The management don't give a toss as long as they get there payment each month, the invoices that arrive are sometimes wrong.

The staff need constant training in PR with customers, some of the engineers that have called, especially one who came from up North, l would have punched him on the nose for being so rude and arrogant, all he was concerned about was getting to the next job.

On the Tivo box scenario, NOT one person has called to see if the box is ok, IF l had my way l would switch over the Sky.

VM could be a good company, but its not, The only decent thing of it is the phone.

Over the years, l have had so much training that the main ingredient was PR with customers, as this leads top more work, training in what you are doing etc.

I spoke with a engineer who was laying cables, and he said that VM do not use fully trained staff and some of the engineers haven't a clue.

I might be annoyed, but do you blame me for the poor service that l have had.