[andy_m]

I appreciate the fact that I have a job, I'm not sure I'm grateful to my employer for providing me with it though - I think they had a gap to fill and should be just as appreciative of the fact that I did what I could to stand out ahead of the other candidates. Very much works both ways. However, the general point that Arthur shouldn't have to put up with rudeness is exactly right. Maybe Richard chose the wrong words, maybe somebody shouldn't think themselves lucky to have a job, but, if they are being rude to customers then they are just that - lucky to have a job!