Quote:
Originally Posted by Arthurgray50@blu
Hi Richard, We have reported these problems to management, but nothing happens.
The one guy that l reported was rude and arrogant, and all he was worried about was getting to his next job, and getting his bonus. And even l felt uneasy with him in the house with the way he was talking.
I have a belief that if you are paying for a service, then you should get that service - and it does not take a great deal of people to fix a fault.
I gave up Sky Tv for VM, and in all the time we were with them they were good and reliable and NO serious problems, and yet since we have been with VM there cs don't seem to care about the customer.
In my job, if we are rude or our actions bring a complaint, then our line managers crack down hard - but do it in a manner that you don't realise it.
Thats why l love the job and l deal with people each day.
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I agree with you, people should be thankful that they have a job, especially with the current economic climate.
If you weren't happy with the outcome of your complaint, or you experience any more difficulties, feel free to let me know by PM and i'll put you in touch with someone that can help
