Thread: Superhub Business cable modem firmware and STM policy
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Old 01-08-2012, 13:27   #22
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Re: Business cable modem firmware and STM policy
Quote:
Originally Posted by sollp View Post
It can be used as a secondary backup:

Dual CPE braodband and leased line on separate routers

Single CPE both on same outer

Partially managed

With differing Cisco router options that will provide differing solutions for the customers basically.

Yes the modem is the same, but having different firmware for business use and the back up provided, so the modem is the same, firmware isn't, products available are not the same for residential

If this isn't enough well sorry
We're talking about the Biz service.

It cannot be used as a secondary backup.

There is no dual CPE option

There is no partially managed option.

There is no Cisco router option.

The only router option is the Superhub. You get the residential superhub not the business hub. The firmware is the same.

You also get the same residential support number, residential "digital home" support, residential STM, and it even shows up in your order basket as residential "Broadband XL"

The only product available is standard 60Mb residential broadband XL.

Your entire post is complete rubbish.

---------- Post added at 12:27 ---------- Previous post was at 12:25 ----------

Quote:
Originally Posted by ccarmock View Post
Another disfference between the business cable service and residential is that you can only order the business cable service if the physical cable is already there. They will not accept new installs that require a cable pull. Crazy policy I think - as do some of the sales team it seems!
The Biz is not the business cable service. It's residential cable service with 24/7 support. From their site:

"The Biz is especially for home businesses, so we can only install it at residential addresses"

Doesn't say anything about only available at existing cabled addresses, indeed it allow me to request installation at an address with no previous cable service.

Quote:
The newer two tiers 30/3 and 50/5 are still on stop sale right now due to Superhub firmware issues. Hopefully they will go back on sale soon and VMB will consider additional bandwidth options, as already they are falling behind the residential offerings again.
There is only one tier available on the Biz and that's 60Mb XL. You can't get 50/3 or 50/5.
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