Cable Forum - View Single Post - Superhub Business cable modem firmware and STM policy

ccarmock · 01-08-2012, 00:40

Another disfference between the business cable service and residential is that you can only order the business cable service if the physical cable is already there. They will not accept new installs that require a cable pull. Crazy policy I think - as do some of the sales team it seems!

The newer two tiers 30/3 and 50/5 are still on stop sale right now due to Superhub firmware issues. Hopefully they will go back on sale soon and VMB will consider additional bandwidth options, as already they are falling behind the residential offerings again.

Now they have moved away from the old style long DHCP lease fixed IP method, they should be more flexible in options.

01-08-2012, 00:40	#21
ccarmock Inactive Join Date: Jun 2008 Posts: 804	Re: Business cable modem firmware and STM policy Another disfference between the business cable service and residential is that you can only order the business cable service if the physical cable is already there. They will not accept new installs that require a cable pull. Crazy policy I think - as do some of the sales team it seems! The newer two tiers 30/3 and 50/5 are still on stop sale right now due to Superhub firmware issues. Hopefully they will go back on sale soon and VMB will consider additional bandwidth options, as already they are falling behind the residential offerings again. Now they have moved away from the old style long DHCP lease fixed IP method, they should be more flexible in options.