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InsaneNutter · 30-07-2012, 13:08

Been with NTL / Virgin Since 2000 and had broadband since 2001 with them. I have never personally had any real problems with them, I could always connect to the dial up internet back in the day, something that couldn't be said for Freeserve.

With regards to broadband the connection has always been solid, right from 512k all the way up to 100mbit, always got the speed I have paid for. I only remember it been down for a random day twice in the last however many years.

Service has always been second to none around here, my only complaint would be there customer service department. The foreign call centres are terrible and dont really understand you. The UK based ones don't speak to each other and generally say anything to get rid of you.

Customer service aside the actual product you pay for is great.

Solid 100mbit cable with Virgin or 2mbit ADSL2 with BT... no contest.

30-07-2012, 13:08	#42
InsaneNutter Inactive Join Date: Mar 2005 Location: Yorkshire, UK Services: Virgin 200mbit / Superhub 3 Modem / pfSense Firewall Posts: 101	Re: Why all the hate? Been with NTL / Virgin Since 2000 and had broadband since 2001 with them. I have never personally had any real problems with them, I could always connect to the dial up internet back in the day, something that couldn't be said for Freeserve. With regards to broadband the connection has always been solid, right from 512k all the way up to 100mbit, always got the speed I have paid for. I only remember it been down for a random day twice in the last however many years. Service has always been second to none around here, my only complaint would be there customer service department. The foreign call centres are terrible and dont really understand you. The UK based ones don't speak to each other and generally say anything to get rid of you. Customer service aside the actual product you pay for is great. Solid 100mbit cable with Virgin or 2mbit ADSL2 with BT... no contest.