Quote:
Originally Posted by HeCTiC
They keep calling me adn I keep suggesting the deal that is on the home page because the Tivo that I habe is only 500Gb - the new customer deal if for 1TB.
I dont want to increase my monthly fee but they are not giving that option.
Did you just call 150 or did they call you?
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Phone VM via 150 and ask For your
completely Free Upgrade to 30Mb/s like every one else has been getting...
Remain polite and hang up if the first CS rep won't offer it to you.
Ring 150 again and hope for different CS rep.
If they still refuse.
Ring 150 again this time select the "thinking of leaving" option and try again...
The offer is...
Free superhub install (with the free engineer) or postal if you want. Free activation, free increase to 30Mb/s. Zero increase in monthly cost...
Im not the only one whos had the completely free upgrade offer.
As long as you only go up to 30Mb/s. (get the engineer to check power levels before he leaves as well... I forgot. I came back here and was told they were wrong.)