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Skie · 29-07-2012, 00:53

Your neighbour is on 10meg, which uses the legacy DOCSIS 2 while you are on DOCSIS 3.

In essence they are separate networks running over the same lines, but quite often you see someone go from 20meg or less to 50/60 and find that their connection gets much worse as they join all the heavy downloaders in their area. So its most likely over utilization.

Have a moan on the community forums, they are usually much better about acknowledging that issue than India. Of course, it will take 6 months to fix if you are lucky.

29-07-2012, 00:53	#4
Skie a giant headend Join Date: Jan 2011 Location: Liverpool Posts: 1,169	Re: Why the bad connection? Your neighbour is on 10meg, which uses the legacy DOCSIS 2 while you are on DOCSIS 3. In essence they are separate networks running over the same lines, but quite often you see someone go from 20meg or less to 50/60 and find that their connection gets much worse as they join all the heavy downloaders in their area. So its most likely over utilization. Have a moan on the community forums, they are usually much better about acknowledging that issue than India. Of course, it will take 6 months to fix if you are lucky.